Close the Loop Company

Call us at 570.629.8414


How to Buy Products

What methods of payment do you accept?
We accept checks, money orders, PayPal, Discover, MasterCard, Visa, and American Express credit cards.

Please note, minimum quantities may apply with some products, rubber curbs, mulch, fencing, etc.

How do I purchase Rubber Mulch & Landscape Timbers?
The rubber mulch is ordered by phone/email.  There are many variables in placing an order for rubber mulch.  It is usually discussed on the phone 1st (Mon-Fri 8am-5pm at 570-629-8414) or by email to info@closetheloop.com  We determine quantity needed based on sq footage & depth requirements, then we need to get your city, state & zip code to work out the most cost-effective means to get you the product.  For large quantities, (10 tons+), we'll price a walking floor or dump trailer bulk delivery. On smaller quantities, packaging fees vary & will be listed on your quote.  Then we call a common carrier to get you the best delivery price based on your location.  All quotes are guaranteed for 30 days. You may also arrange your own delivery if you wish.  Once all charges are estimated and approved, we require a minimum 1/2 downpayment by credit card, check or money order to Close the Loop, mailed to PO BOX 373, Kunkletown, PA  18058.  Delivery follows soon after downpayment is received, balance due upon delivery. Rubber Mulch Customers, Please Read:  What to expect at Rubber Mulch Delivery.


How do I purchase items that do not have a shopping cart? Can I order over the phone? And do you ship outside the U.S.A.?

At this time, we can only ship within the United States.  If an item does not have a shopping cart, you can email us or call toll free 570.629.8414 Mon-Fri 8am-5pm ET for a formal shipping quote.  Customers may use our Shopping Cart and order by simply clicking on the "Add to cart" button next to each item, or by calling toll-free Mon-Fri 8-5pm ET 570.629.8414.  After your purchases are completed, proceed to Checkout where you can pay by PayPal. NOTE:  We now accept VISA/MasterCard/Discover for phone orders & mail orders.  You may FAX your order with payment information to 570.213.4254.  If you wish to pay by check, you can print the estimate, then send it & payment in the mail.  Many of our items are made to order, therefore some items may be subject to limited quantities & extended delivery times.
 

What kind of Payment do you accept?
We accept money-order, checks, Paypal or Visa/Mastercard/Discover/American Express by calling us at 570.629.8414 M-F 8-5pm ET.  Please don't send cash.  If you wish to pay by check, you can print the estimate, then send it & payment in the mail.  Orders will be filled when payment is received.

How do I pay by Check and what are the shipping fees?
If paying by personal check, your check must be imprinted and have your current address.  If you have a P.O. Box, please write your house number and street address somewhere on the check.  Print the estimate, then send it & payment in the mail.  Make checks payable to "Close the Loop" and mail to:

                              Close the Loop Company
                              PO BOX 373
                              Kunkletown, PA  18058

Please contact us for appropriate shipping costs & 6% PA state sales tax if you live in Pennsylvania.

How do I subscribe to the FREE Bi-Monthly E-Mail Newsletter?
To Subscribe, send an email note to: info@closetheloop.com  Type the word "SUBSCRIBE" and include your email address, and optionally, your name, in the body of the letter.  View previous newsletters.

What is your Privacy Policy?
The information you supply us will be held in strict confidence. Names & email addresses are never sold or released to 3rd parties. Your personal data will only be used in processing your request for our products or newsletter if you are interested in receiving it.  We reserve the right to occasionally publish comments and photos about the products that you email us, see License; Submissions.

License; Submissions
You hereby grant to us a royalty-free, perpetual, sub-licensable, irrevocable, assignable, non-exclusive right and license to use, reproduce, publish, create derivative works from, distribute, and display any content, material sent to us in any form (collectively, the “Material”), (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed, for any purpose whatsoever, commercial or otherwise, without compensation to or prior approval by you. By submitting or sending Material to the Site you represent and warrant that (1) the Material is original to you, (2) no other party has any rights to the Material, and (3) the Material is not subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we shall not be liable for any use or disclosure of any Material.

What is your Return Policy & Guarantee?
Our products are fully guaranteed*(see exception below), if you are unsatisfied with your purchase, items can be returned in new condition within 10 days after receipt of shipment.  We are unable to refund shipping charges.  Please call for Return Authorization Number and for your protection, please insure your package.  ***NOTE*** SOME MANUFACTURERS CHARGE UP TO A 35% RESTOCKING FEE - IF YOU DECIDE TO RETURN CERTAIN ITEMS, YOU WILL BE RESPONSIBLE FOR THIS FEE.
*EXCEPTION:  All sales are final on custom sizes and/or colors for plastic posts, rubber mulch, rubber curbs/timbers, and all other rubber products, no refunds!


DISCLAIMER:
Close The Loop and/or the authors of the web pages are not responsible for any damages, losses, or injuries incurred as a result of any of the material contained in the website www.closetheloop.com.  We have created this site in good faith and believe the information is correct.  However, there is no guarantee of accuracy of any of the data.
NOTE:  On requests for quotes or bids, Close the Loop will not be held responsible for (1) clerical mistakes; and (2) due to an unintentional arithmetic error or unintentional omission of substantial quantity of work, labor or services made while compiling the bid.

You can contact us by E-Mail at:
info@closetheloop.com


Thank you for your business!