We accept checks, money orders, PayPal, Discover, MasterCard, Visa, and American Express credit cards.
Please note, minimum quantities may apply with some products, rubber curbs, mulch, fencing, etc.
How do I purchase Rubber Mulch & Landscape Timbers?
The rubber mulch is ordered by phone/email. There are many variables in placing an order for rubber mulch. It is usually discussed on the phone 1st (Mon-Fri 8am-5pm at 570-629-8414) or by email to firstname.lastname@example.org We determine quantity needed based on sq footage & depth requirements, then we need to get your city, state & zip code to work out the most cost-effective means to get you the product. For large quantities, (10 tons+), we'll price a walking floor or dump trailer bulk delivery. On smaller quantities, packaging fees vary & will be listed on your quote. Then we call a common carrier to get you the best delivery price based on your location. All quotes are guaranteed for 30 days. You may also arrange your own delivery if you wish. Once all charges are estimated and approved, we require a minimum 1/2 downpayment by credit card, check or money order to Close the Loop, mailed to RR4 Box 4282, Kunkletown, PA 18058. Delivery follows soon after downpayment is received, balance due upon delivery. Rubber Mulch Customers, Please Read: What to expect at Rubber Mulch Delivery.
How do I purchase items that do not have a shopping cart? Can I order over the phone? And do you ship outside the U.S.A.?
At this time, we can only ship within the United States. If an item does not have a shopping cart, you can email us or call toll free 570.629.8414 Mon-Fri 8am-5pm ET for a formal shipping quote. Customers may use our Shopping Cart and order by simply clicking on the "Add to cart" button next to each item, or by calling toll-free Mon-Fri 8-5pm ET 570.629.8414. After your purchases are completed, proceed to Checkout where you can pay by Check, Money Order or Visa/MasterCard through PayPal. NOTE: We now accept VISA/MasterCard/Discover for phone orders & mail orders. You may FAX your order with payment information to 570.213.4254. If you wish to pay by check, you can print your "shopping cart" information without checking out, then send it & payment in the mail. Many of our items are made to order, therefore some items may be subject to limited quantities & extended delivery times.
How soon will my items ship?
We will send you an electronic invoice within one to two business days. Delivery through UPS or Priority Mail can be expected from 1 to 2 weeks on in-stock items, 2 to 4 weeks on made-to-order items.
Can I request a catalog and rubber mulch samples?
We're pleased to announce our color-catalogs are ready for delivery. To order, click on the BUY NOW button (credit cards accepted via PayPal) for the fee of $5.00 to cover printing/handling costs.
To Request a Catalog and Rubber Mulch Sample,
Click on Buy Now for $5.00 to cover shipping/handling expense. We will apply $10.00 towards your purchase of rubber mulch.
What kind of Payment do you accept?
We accept money-order, checks, Paypal or Visa/Mastercard/Discover/American Express by calling us at 570.629.8414 M-F 8-5pm ET. Please don't send cash. If you wish to pay by check, you can print your "shopping cart" information without checking out, then send it & payment in the mail. Orders will be filled when payment is received.
How do I pay by Check and what are the shipping fees?
If paying by personal check, your check must be imprinted and have your current address. If you have a P.O. Box, please write your house number and street address somewhere on the check. You may wish to print your "shopping cart" information without checking out, then send it & payment in the mail. Make checks payable to "Close the Loop" and mail to:
Close the Loop Company
773 Upper Middle Creek Rd.
Kunkletown, PA 18058
Please add in appropriate shipping costs & 6% PA state sales tax if you live in Pennsylvania.
$0.01 - 9.99 $ 4.00
$10.00 - 49.99 $ 6.95
$50.00 - 99.99 $ 10.95
$100.00 - 199.99 $ 15.95
$200.00 and over $ 10% of order (See *NOTE* BELOW)
(*NOTE*: Shipping fees above are for any item that has an "add to cart" button. Items such as rubber mulch, pavers, timbers/curbs/borders, fencing, garden glass, promotional items & wholesale orders are quoted separately actual cost of shipping)
How do I subscribe to the FREE Bi-Monthly E-Mail Newsletter?
The information you supply us will be held in strict confidence. Names & email addresses are never sold or released to 3rd parties. Your personal data will only be used in processing your request for our products or newsletter if you are interested in receiving it. We reserve the right to occasionally publish comments and photos about the products that you email us, see License; Submissions.
License; Submissions You hereby grant to us a royalty-free, perpetual, sub-licensable, irrevocable, assignable, non-exclusive right and license to use, reproduce, publish, create derivative works from, distribute, and display any content, material sent to us in any form (collectively, the “Material”), (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed, for any purpose whatsoever, commercial or otherwise, without compensation to or prior approval by you. By submitting or sending Material to the Site you represent and warrant that (1) the Material is original to you, (2) no other party has any rights to the Material, and (3) the Material is not subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we shall not be liable for any use or disclosure of any Material.
What is your Return Policy & Guarantee?
Our products are fully guaranteed*(see exception below), if you are unsatisfied with your purchase, items can be returned in new condition within 10 days after receipt of shipment. We are unable to refund shipping charges. Please call for Return Authorization Number and for your protection, please insure your package. ***NOTE*** THE ECOMAX TILE MANUFACTURER CHARGES A 35% RESTOCKING FEE - IF YOU DECIDE TO RETURN THIS ITEM, YOU WILL BE RESPONSIBLE FOR THIS FEE.
*EXCEPTION: All sales are final on imprinted promotional items, custom decoupaged items and rubber mulch, no refunds!
Close The Loop and/or the authors of the web pages are not responsible for any damages, losses, or injuries incurred as a result of any of the material contained in the website www.closetheloop.com. We have created this site in good faith and believe the information is correct. However, there is no guarantee of accuracy of any of the data.
NOTE: On requests for quotes or bids, Close the Loop will not be held responsible for (1) clerical mistakes; and (2) due to an unintentional arithmetic error or unintentional omission of substantial quantity of work, labor or services made while compiling the bid.
We use the latest virus detection software on all of our systems, however, there is no guarantee of viruses that may be present on this or other websites that are linked from this website. External sites are not endorsed by Close the Loop.